Shipping policy
Christmas Update
To guarantee delivery before Christmas, please order before the following dates:
- Republic of Ireland: December 22nd
- Northern Ireland: December 20th
- United Kingdom: December 19th
- European Union: December 13th
- United States: December 7th
- Rest of World: December 7th
Our General Undertaking is to dispatch all orders within 48 hours once the order has been received and the payment information supplied has been verified. For the best chance of next working day delivery, if and where possible, we encourage ordering before 12:00. Please note that weekend and bank holiday orders are usually shipped the next working day. If ordering from abroad, we cannot guarantee a delivery timeframe, but we expect all deliveries to arrive within 5 working days.
Once an order has been received, an automated email Order Confirmation will be sent to the email address provided, confirming all aspects of the order. A second email will be sent by a member of our team once the order has been dispatched.
Our branded boxes are made using recycled cardboard and printed with plant-based inks. Produced in a factory certified by AMFORI BSCI. Our branded envelopes are made from 100% plantable compostable paper using plant-based inks. Using only approved seeds. Grows into a bee-friendly plant. Our Courier Bags are made from 100% biodegradable plastic in an ethical factory. Nontoxic. Our branded Tissue paper is manufactured using only FSC-certified and responsibly sourced material, it is fully recyclable and compostable.
The vast majority of our shipments include tracking. All our national shipments are fully tracked, and you are provided with a tracking number for free. Many of our international shipments are tracked to you, with the remaining small minority tracked either to export from Ireland or import to your designated country. We are not responsible for tracking information that is not accurately updated.
Delivery Charges
Our website will calculate the delivery charges automatically in the shopping cart once the relevant delivery country has been selected from the drop-down menu. Once selected, the delivery charge will be displayed for your country. Should you wish to arrange an alternate delivery method, particularly if you are an international customer, please email us at hello@eriu.eu, and we will assist in whatever way we can. Please note shipping is carefully calculated during checkout and, therefore, cannot be altered retrospectively by combining orders.
You may be liable to pay any taxes or import duty on items you order. Failure to do so may result in your order being returned to us. In these circumstances, we will endeavor to refund you for your order but not the cost of shipping or return. If a package is refused, you are responsible for a redelivery fee, and if you wish to cancel your order, a stocking fee will be taken from your order and shipping costs.
In the event of any unforeseen delays to the order, you shall be notified of the delay by email. Our primary delivery partners are An Post, Fastway, and FedEx. By default, tracking numbers are not provided, though they are often included for your benefit.
Stock Availability
We always aim for you to receive your items within 72 hours of placing an order. Even though we keep our information as accurate as possible, there may be occasions when our stock level
may not be adequate to support your order quantity. In this event, you shall be notified of any delay to your order by email or phone as soon as possible, and if you are not satisfied with a new expected despatch date, an offer of a full or partial refund will be made to you. If this offer is accepted, the refund will be made via the same payment method you originally used for that order.
Please note if any part of your order contains preorders, the entire order will be shipped in one go when the preorders are in stock.